Hay River Utility Provider Transition

In 2015, the Town of Hay River made the decision not to renew its franchise with Northland Utilities (now Naka Power Utilities NWT) and elected to initiate an open Request for Proposals (RFP) process to select a new service provider for providing electricity service. The franchise with Naka Power Utilities (NWT) expired on November 30, 2016. 

Following this process, Northwest Power Corporation (NTPC) was selected as the new service provider by the Town. To become the new service provider, the Town of Hay River has to purchase all the electrical utility assets from Naka Power Utilities (NWT), and then NTPC would purchase these assets from the Town to own, operate and maintain.  

Since 2016, while the settlement of the valuation of Naka Power Utilities (NWT) Hay River franchise assets was determined, Naka Power Utilities (NWT) continued to provide safe, reliable electricity service to the Town of Hay River.

On March 1, 2025, the sale is set to be finalized, and the utility service will be officially transferred to NTPC. 

The transfer of utility providers is for Hay River customers only. Naka Power Utilities (NWT) proudly continues to serve our customers in Kakisa, Dory Point, Fort Providence, Sambaa K’e, Wekweeti, Enterprise and the K’at’lodeeche First Nation.

A final reading of your meter will be completed by February 28, 2025 and a final bill will be issued in the following days by mail. Customers signed up with MyAccount will be notified by email. Your final bill will reflect all payments due or credit amount.  

All final bills will be clearly marked. You will receive your final bill by or before March 7, 2025. 

Once you receive your final bill from Naka Power Utilities (NWT), please submit your bill payment to NTPC. 

Do not make your final payment to Naka Power Utilities (NWT). Payments made to Naka Power Utilities (NWT) AFTER March 1, 2025 will NOT be transferred to your new NTPC account and you will still be responsible to pay your utility bill with NTPC.  

If you make a payment to Naka Power Utilities (NWT) after March 1, 2025, we will issue a refund cheque. Refund cheques will be mailed and may take up to 4 weeks for processing and delivery.  

Customers can expect to receive a letter from NTPC. You will be assigned a new NTPC account number and can set up your new account with NTPC online. https://myntpc.ntpc.com/app/register.jsp.

To sign up for Pre-Authorized Payments with NTPC or if you have questions about your new account, connect with NTPC by calling 1-855-575-6872 or by email at customercare@ntpc.com. 

For customers who have a credit on their final electricity bill, Naka Power Utilities (NWT) will issue a refund cheque by mail. Refund cheques may take up to 4 weeks to be processed and received.

Any amount owing on your account after March 1, 2025, will be forwarded to your NTPC account. If you have questions about your new account, or want to set up a payment plan, please contact NTPC at 1-855-575-6872 or customercare@ntpc.com.

Your budget payment plan will be settled in February and will reflect the difference between what you have paid and your actual consumption. If your actual power use was less than your equalized payments, you’ll see a credit on your statement. If your actual power use was more than your equalized payments, you’ll see an amount owing.

Your account balance as of March 1, 2025 will be transferred to NTPC. You will still be responsible to pay the balance owing on your account to NTPC. 

To help make payments easier, sign up for a Pre-Authorized Payment Plan or a Budget Payment Plan with NTPC by calling 1-855-575-6872 or send them an email at customercare@ntpc.com. 

We will discontinue all pre-authorized payments payable to Naka Power Utilities (NWT) that are scheduled after March 1, 2025. You will need to sign up for Pre-Authorized Payments with NTPC by calling 1-855-575-6872 or email at customercare@ntpc.com. 

Payments made to Naka Power Utilities (NWT) after March 1, 2025 will NOT be transferred to your new NTPC account. If you make a payment to Naka Power Utilities (NWT), we will refund your payment by cheque by mail. Refund cheques may take up to four weeks to be processed and received.

Customers using online or telephone banking must change the payee information to NTPC with your bank. 

Yes, you will still be able to login into the MyAccount portal to review your information such as your account number, payment history, past meter readings, and details about your usage patterns (average monthly consumption).

Your security deposit plus any applicable interest will be credited toward your final bill. If there is a credit balance, Naka Power Utilities (NWT) will refund you this amount by cheque. Refund cheques may take up to 4 weeks to be processed and received. If there is amount owing after the security deposit was applied to your account, this will be calculated and forwarded onto your new NTPC account.  

Please contact NTPC to discuss this service by calling 1-855-575-6872 or email at customercare@ntpc.com.

Yes, you will need to contact NTPC to set up this service by calling 1-855-575-6872 or email at customercare@ntpc.com.

Your personal information including your name, contact information, and service address will be shared to establish your account with NTPC. Other information such as your account number, current meter reading, and details about your usage patterns (average monthly consumption) will also be shared with NTPC to ensure a seamless transition and accurate billing.

We will not share any personal banking information. Customers who have set up pre-authorized payments from their banking institutions will need to contact NTPC to set up payment. 

As per our privacy policy, we endeavour to maintain physical, technical and procedural safeguards that are appropriate to the sensitivity of the personal information in question. These safeguards are designed to prevent your personal information from loss and unauthorized access, copying, use, modification or disclosure. Learn more about our privacy policies.  

Our Customers Service team is available to assist you in-person at our Hay River office between 9:00 am to 12:00 pm and 1:00 pm to 4:00 p.m. Monday through Friday or by phone by calling 867-874-6879 or toll-free at 1-800-264-5313 or by email at nakapowernwt@atco.ca. 

For questions about your new NTPC account, contact them by phone 1-855-575-6872 or email customercare@ntpc.com.