Get connected to safe, reliable electricity
When your electricity needs a change or you need a new connection set up, you can count on us to make sure you have the power you need, when and where you need it.
We can help you:
- Connect your newly built home to the electricity grid
- Run temporary service for construction
- Relocate your power line or meter
- Upgrade or downgrade your power services
- Power your yard or security lights
- Remove electrical facilities you no longer need
- Connect a generator or micro generator to the grid
To reconnect or disconnect an existing service, please contact us.
Apply now
Contact our office in Hay River or Yellowknife and we can help you with a new service or with changes to your existing Naka Power (Yellowknife) or Naka Power (NWT) service.
In Yellowknife and N’Dilo
In Kakisa, Dory Point, Fort Providence, Sambaa K’e, Wekweeti, Hay River, Enterprise and the K’at’lodeeche First Nation
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What you need to know for a power hook up
If your property already has power available, we will need the following information:
- Electrical Permit: Your electrician will file for an Electrical Permit with the Safety Division of NWT
- Location Permit: Apply for this permit at the City of Yellowknife
- Your Billing Information: Requirements listed below
If power is currently unavailable you will require, in addition to the above listed items:
- Lot Drawing
- Lot Drawing showing location of residence and electrical panel
Our team will review the information, conduct an on-site review (if necessary) and provide you with an estimate of the cost.
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What we need for billing information
In order to properly set up your account, we need the following for your billing information:
- Location of Service
- Name and mailing address of person(s) responsible for power bill
- Contact numbers
- D.O.B for residential customers (to help identify customers with same names)
- Security deposit (based on estimated 3 highest months revenue)
- A signature for authorization of power connection
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Service no longer required?
In order for us to turn off your power, we require your signature. You can contact us via fax, email or in person at our office to complete this request.
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Work safely
Please work safely around electricity. Call our office before you dig, so that we can help you identify hazards. Know where power lines are before you start working.
Learn more about Electricity Safety.
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What you need to know for a power hook up
If your property already has power available, we will need the following information:
- Electrical Permit: Your electrician will file for an Electrical Permit with the Safety Division of NWT
- Location Permit: Apply for this permit at the Town Hall in Hay River
- Billing Information: See below for requirements
If power is currently unavailable you will require, in addition to the above listed items:- Lot Drawing
- Lot Drawing showing location of residence and electrical panel
Please Note: Town Location / Utility Permit is needed if service is located within Town of Hay River boundaries.Our team will review the information, conduct an on-site review (if necessary) and provide you with an estimate of the cost.
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What we need for billing information
In order to properly set up your account, we need the following for your billing information:
- Location of Service
- Name and mailing address of person(s) responsible for power bill
- Contact numbers
- D.O.B for residential customers (to help identify customers with same names)
- Security deposit (based on estimated 3 highest months revenue)
- A signature for authorization of power connection
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Service no longer required?
In order for us to turn off your power, we require your signature. You can contact us via fax, email or in person at our office to complete this request.
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Work safely
Please work safely around electricity. Call our office before you dig, so that we can help you identify hazards. Know where power lines are before you start working.
Learn more about Electricity Safety.
We can help you in 7 easy steps
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Start an application
Fill out one of the appropriate forms below to start the process. Once submitted, we will prepare an estimate of the project that will include a preliminary design sketch and brushing requirements.
Residential Loads:
For homeowners and electricians looking to add a new load to, or otherwise change, an existing service:
Residential Online FormCommercial / Multi-Residential Loads:
For electricians and electrical engineers designing new commercial buildings or residential units with three or more meters:
Commercial / Multi-Residential Online Form -
We'll visit your site
Once you approve the ballpark estimate, our team will continue to work on your design and construction plan. You will also be asked to either meet with a Naka Power (Yellowknife) or Naka Power (NWT) representative at the location of the new service or to allow one of our representatives to visit the site to finalize the route of the new power line and stake and flag the area for any brushing that is required.
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We design your connection
We will design the electrical service and prepare a final estimate for the cost of the new service. If you approve the final estimate, you will be asked to pay the customer portion of the new service before we order materials and seek external approvals and permits. Naka Power (Yellowknife) or Naka Power (NWT) will invest in the rest. We will set-up your site’s premise ID and billing account once payment is received.
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We obtain necessary approvals
We will apply for permits needed prior to construction. Common approval timelines are:
- Power outages (2 weeks)
- Highway Permit (2 - 4 weeks)
- Other permits might be required, with similar or longer approval timelines.
This would be a good time for you to speak to your electrician about obtaining an electrical permit for work done on the customer side of the meter. We will need an the appropriate permits from the Northwest Territories government before connecting power to your new service.
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We start building
We will schedule and build your new service once: all materials arrive, all external approvals are received, and brushing on customer property at the project site is completed by the customer.
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Your electricity gets delivered
Once the permits are obtained, we will install an electricity meter at your site, energize it and begin delivering power to you.
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We're here to support you if anything goes wrong
We will read the meter at your site each month and you will be billed for the amount of energy used. Our team of Customer Service Advisors is available Monday to Friday, 8:30 a.m. to 4:30 p.m. to answer questions, share electricity-conservation tips and help you with your future electrical needs.
Power out?
Call us! Our crews are on-call 24/7 to respond to power outages and electrical emergencies.